Custom-Made Products

Our custom made equipment service is for those who can’t find what they are looking for anywhere else on the market.

MERU has been creating custom solutions for over 40 years…

We can make adaptions and modifications to existing products as well as custom-designing and manufacturing bespoke disability products to meet a variety of needs.

Our goal is to address needs such as communication, the ability to enjoy leisure activities, bathing or staying safe. Our bespoke disability product designs open doors to new opportunities – in education, in improved quality of life, or just by making everyday activities simpler.

We understand that whilst the resulting equipment is important, the appearance matters too. That’s why we’ll always offer you and your child a chance to specify a particular colour, style or finish – to ensure that the equipment is as individual as the young person using it.

“Thank you so much for the fantastic bath seat you so kindly made for Ella. It really has made such a difference to bathing her, and is something we are incredibly greatful for on a daily basis! You put so much care and attention into both the design and creation, and really have created something that has perfectly solved a very specific problem. You were always so kind and enthusiastic, and made Ella feel very comfortable and special in a world where others are not always able to do no matter how hard they try.” Georgina, Ella’s Mum

How To Apply

Application process

Applying for a custom-made product is simple. Once your Project Request Form is received it won’t be long before you receive a response.

Your completed Project Request Form will be discussed at our Project Referral Committee and one of the following decisions will be made:

    • We will accept the project and you will receive an email shortly after. To ensure that the most pressing cases are addressed soonest, each project is given a priority score, primarily based on urgency of need. Once the project reaches the top of our waiting list, we will contact you to arrange an assessment appointment.
    • We will ask you for more information to help us decide whether to accept the project. This may involve meeting the relevant people to help us understand what is needed.
    • Or we may inform you that we cannot help on this occasion and will explain why. We will always endeavour to find you other possible sources of help.

Once the project is accepted and you reach the top of our waiting list, the first stage of making a custom-made item is to carry out a thorough assessment. This involves the child, their family and the health, social care or education professionals who work with them.

Our team will work closely with you, to ensure that the resulting equipment is a success. We are happy to work with carers and teachers, as well as Occupational, Speech and Language Therapists, Physiotherapists and other medical experts and are happy to receive input throughout the design process.

Each young person is directly involved in the design of their own custom solution. Their abilities, requirements, frustrations and design preferences are all carefully taken into consideration.


MERU can only accept referrals for children and young people in the following categories:

    • Affected by either a permanent or long-term disability
    • The item required is not already available
    • The child or young person lives and/or goes to school in London or the South East
    • Referred to us by, or with the support of a suitable medical or social care professional who has worked with the young person. This could include, but is not limited to: a paediatrician, physiotherapist, occupational therapist, speech and language therapist, teacher or SENCO. If the request is for a low risk, non medical project (such as a toy) we may be able to accept an application directly from the child’s family or from a young disabled person themselves. If no medical professional is involved please contact MERU first.

MERU reserves the right to refuse a project if we believe any of following:

  • There is an existing viable solution which can be bought elsewhere
  • The requested project is not in the best interests of the child or young person, or it places unacceptable risks on them or any other person
  • MERU is not qualified or appropriately resourced to undertake the project
  • The project is unacceptable under current British/EU legislation.

Please note: MERU does not manufacture or adapt restraints, cot sides or car seats/seatbelts. We also cannot adapt or modify any item that is the property or responsibility of another organisation without their written permission.


In order for us to concentrate our charitable funds in the most needed areas we ask organisations such as the NHS, local authorities, schools and other charities to contribute to the cost of designing and manufacturing custom-made equipment for the individuals they refer to us, where they have a statutory responsibility to provide this equipment.

If the item being requested would not normally be provided by a statutory authority (e.g. music, art and leisure products) we will try to recoup the cost of developing the item from charitable trusts and foundations.

MERU don’t charge families and beneficiaries to access our custom made service.  We always appreciate if families are willing to support our fundraising by participating in a case study to help publicise the impact of our work.  This may involve providing a short quote and/or a supporting image.  We will always seek consent before using images or other identifying details.

If you would like more information about the cost of our products, please contact us.

Apply now

We are able to give you advice and support about any disability related issues you are currently facing. Our team of highly skilled and experienced staff are on hand to help you wherever they can.

If you would like to apply for a custom-made product, please download our Project Request Form for children or for adults.