Custom-Made Products

Our goal is to design and make bespoke disability products to meet your exact need. Our custom made disability equipment service is for those who can’t find what they are looking for anywhere else on the market.

Made specifically for you…

We can make adaptions and modifications to existing products and repair damaged equipment as well as custom-designing and manufacturing bespoke disability products  to meet a variety of needs.

MERU has been creating custom solutions for a wide range of needs for almost 40 years.

Our goal is to address needs such as communication, the ability to enjoy leisure activities, bathing or staying safe. Our bespoke disability product designs open doors to new opportunities – in education, in improved quality of life, or just by making everyday activities simpler.

We understand that whilst the resulting equipment is important, the appearance matters too. That’s why we’ll always offer you and your child a chance to specify a particular colour, style or finish – to ensure that the equipment is as individual as the young person using it.

“Thank you so much for the fantastic bath seat you so kindly made for Ella. It really has made such a difference to bathing her, and is something we are incredibly greatful for on a daily basis! You put so much care and attention into both the design and creation, and really have created something that has perfectly solved a very specific problem. You were always so kind and enthusiastic, and made Ella feel very comfortable and special in a world where others are not always able to do no matter how hard they try.” Georgina, Ella’s Mum

How To Apply

Application process

Applying for a custom-made product is simple. Once your Project Request Form is received it won’t be long before you receive a response.

Your completed Project Request Form will be discussed at our Project Referral Committee and one of the following decisions will be made:

    • We will accept the project and you will receive an email shortly after. To ensure that the most pressing cases are addressed soonest, each project is given a priority score, primarily based on urgency of need. Once the project reaches the top of our waiting list, we will contact you to arrange an assessment appointment.
    • We will ask you for more information to help us decide whether to accept the project. This may involve meeting the relevant people to help us understand what is needed.
    • Or we may inform you that we cannot help on this occasion and will explain why. We will always endeavour to find you other possible sources of help.

Once the project is accepted and you reach the top of our waiting list, the first stage of making a custom-made item is to carry out a thorough assessment. This involves the child, their family and the health, social care or education professionals who work with them.

Our team will work closely with you, to ensure that the resulting equipment is a success. We are happy to work with carers and teachers, as well as Occupational, Speech and Language Therapists, Physiotherapists and other medical experts and are happy to receive input throughout the design process.

Each young person is directly involved in the design of their own custom solution. Their abilities, requirements, frustrations and design preferences are all carefully taken into consideration.

The subsequent design process often requires a huge range of different skills – not just from our own team but from outside resources.  We often create trial versions, which need careful testing to ensure that the finished product will be functional, durable and as attractive as possible. We also undertake a thorough risk assessment to ensure it is safe, appropriate and effective.

After further assessment visits the final product is manufactured by our engineers working at our well-equipped workshops in Epsom.

The completed equipment is then delivered and we remain available to carry out any necessary maintenance during the lifetime of the product.

For more information or if you would like to speak to someone about your application, please contact us. Alternatively download ourProject Request Form now.

Eligibility

The criteria for deciding who will reach the top of our waiting list depends on several factors. Listed below are some of the points we take into consideration when the project referral committee meets each week.

Criteria

Currently MERU can only accept referrals for children and young people in the following categories:

    • Aged from birth to 25 years old inclusive
    • Affected by either a permanent or long-term disability
    • The item required is not already available
    • The child or young person lives and/or goes to school in London or the South East
    • Referred to us by, or with the support of a suitable medical or social care professional who has worked with the young person. This could include, but is not limited to: a paediatrician, physiotherapist, occupational therapist, speech and language therapist, teacher or SENCO. If the request is for a low risk, non medical project (such as a toy) we may be able to accept an application directly from the child’s family or from a young disabled person themselves. If no medical professional is involved please contact MERU first.

MERU reserves the right to refuse a project if we believe any of following:

  • There is an existing viable solution which can be bought elsewhere
  • The requested project is not in the best interests of the child or young person, or it places unacceptable risks on them or any other person
  • MERU is not qualified or appropriately resourced to undertake the project
  • The project is unacceptable under current British/EU legislation.

Please note: MERU does not manufacture or adapt restraints, cot sides or car seats/seatbelts. We also cannot adapt or modify any item that is the property or responsibility of another organisation without their written permission.

Cost

MERU is dedicated to providing quality custom-made equipment for children with disabilities.

In order for us to continue our vital work and raise funds for the bespoke project we ask organisations such as the NHS, local authorities, schools and other charities to contribute to the cost of designing and manufacturing custom-made equipment for the children they refer to us, where they have a statutory responsibility to provide this equipment.

We also kindly ask that families make a donation or fundraise towards the cost of the project and, if we have the opportunity, we apply to trusts and foundations for special funding.

The true cost

Designing, manufacturing and testing equipment for any product is hugely expensive. The contribution we ask for is typically around 50% of the true cost. We constantly fundraise to subsidise the rest of our outlay from charitable donations.

The Charging Process

  • The first assessment is free of charge within our catchment (30 miles).
  • Following that we will provide an Assessment Prescription Report and Quote for the project.
  • Upon receipt of signed Assessment Prescription and Quote, we will begin manufacture.

Geographical Location

  • Assessments are held at MERU, however we appreciate there may be times when the assessments need to be held at another location, e.g. bathing, toileting devices
  • Where an outside assessment is necessary MERU will travel approximately 30 miles from our centre in Epsom free of charge.
  • Should it be necessary to travel outside our catchment area travel/accommodation expenses will be charged.

If you would like more information about the cost of our products, please contact us.

Apply now

We are able to give you advice and support about any disability related issues you are currently facing. Our team of highly skilled and experienced staff are on hand to help you wherever they can.

If you would like to apply for a custom-made product, please download our Project Request Form for children or for adults.